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TTI

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.

Challenge

Techtronic Industries was transitioning from legacy systems to SAP. Within the frame of this project, TTI implemented the ITML CRM solution. TTI faced:

  • Absence of unified system processes
  • Delayed generation and confirmation of orders
  • Lack of visibility to client and customer information
  • Delayed customer visit and report feedback

Solutions

A custom mobile app was rapidly developed and implemented providing TTI team members with many benefits including:

  • Visibility – A 360° view of customers and clients enabling users to manage customer visits and report feedback
  • Management – Increases speed of executions and quality of data which enforces sell out opportunities
  • Sales and Marketing – Generates and confirms orders

Results

The results of utilizing the new solution have been exponential and resulted in the ability to:

  • Manage customer visits and report feedback
  • Increase speed of executions and quality of data
  • Use consistent processes within one system
  • Generate and confirm orders via mobile device

Facts

INDUSTRY: Power Tools

MARKET: Global

SIZE: 19,000+ Employees

TECHNOLOGY USED:
Windows 8.1 App for Tablets
enosiX Framework
Xamarin.Forms
SAP ECC 6